Returns and Refunds
Any product purchased on Raymedy’s Online Shop, the return period is 14 days from the date of delivery. The unopened and unused products are only accepted for return.
Returns for used products, including opened, damaged, scratched and burnt, will not be accepted.
All returns must be in original packaging with original receipt and an explanation of the reason for the return.
Returns are not accepted after 90 days from the day of purchase.
For returns that meet the above criteria, refund is expected within 14 days of the date that the product(s) is/are received from you.
Privacy & Safety
The Raymedy Bio-Energy InnoTech Limited undertakes, in its data management policies and practices, to observe the spirit of the data protection principles and to comply with the requirements of the Personal Data (Privacy) Ordinance of Hong Kong.
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.
The goods sold to the buyer are sold "as is" and Rayemdy Bio-Energy Innotech Limited makes no representations or warranties of any kind, express or implied, including but not limited to, the merchantability and fitness of a product for a particular purpose, and any other obligations or liability on our part. Under no circumstances will we be liable for any loss, damage, expense, incidental or consequential damages of any kind arising in connection with the use, or the inability to use, the goods sold. For any breach of this agreement, the buyer agrees to be limited to the repair, replacement of the goods, or the refund of the purchase price at Rayemdy Bio-Energy Innotech Limited 's option as the exclusive remedy. Rayemdy Bio-Energy Innotech Limited shall not be subject to and disclaims any obligations whatsoever arising out of tort claims or arising under theories of law with respect to goods sold or services rendered.
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