Shipping & Returns 

Delivery

1. We reserve the right to decline delivery of the ordered merchandise at our sole discretion.  You agree and accept that you will, upon notification of non-delivery, collect your ordered merchandise from our pickup location or delivery service and under no circumstances will we accept cancellation of the order or refund.

 

2. You agree to present your photo identification upon request when you acknowledge receipt of the merchandise.  You agree and accept that we are entitled, at our option, to charge you additional costs or cancel your order without any refund or compensation to you in the event of your failure to accept delivery for whatever reasons.

 

3. We may deliver the merchandise in one or more instalments. You agree and accept that under no circumstances will we accept cancellation of the order or refund.

 

4. Ownership of the merchandise ordered will be transferred to you upon delivery to you or picked up by you.  Once merchandise has been received by you, they will be held at your own risk and we will not be liable for any loss or damage.

 

5. For delivery options and prices, please refer to the options and details offered during the payment process on the Online Shop.

Returns or Exchanges

1. Unless otherwise specified, no return or exchange of merchandise will be accepted. 

 

2. Subject to the returns or exchanges policy of individual supplier, merchandise may be returned or exchanged within seven (7) days of receipt if the merchandise ordered are faulty, defective or damaged (with no fault on your part), or the merchandise are not what you ordered, or the delivery is of an incorrect quantity, provided that:

 

  2.1 the returns or exchanges policy applies;

 

  2.2 the merchandise is unused and in the condition originally sold, together with all parts and accessories which are provided with the merchandise including manuals, certificates, labels, tags, consumables, bags, and boxes; and

 

  2.3 the packaging of the merchandise must be in the condition in which it was delivered to you.

 

3. You agree and accept that exchange of merchandise is subject to stocks availability.

  

4. No return or exchange will be allowed for areas outside Hong Kong.